Incidents reported on status page for GENIAL https://status.wearegenial.com/ https://d1lppblt9t2x15.cloudfront.net/logos/afbfc5478d5d3767dcef50e07ad55739.png https://status.wearegenial.com/ en https://status.wearegenial.com/ Wed, 11 Feb 2026 18:11:51 +0000 https://status.wearegenial.com/#32847c5c16e22edfd761fd3d0ee162a767aff7ff82962f9eec55402d99a37d15 Vector database recovered https://status.wearegenial.com/ Wed, 11 Feb 2026 18:10:49 +0000 https://status.wearegenial.com/#32847c5c16e22edfd761fd3d0ee162a767aff7ff82962f9eec55402d99a37d15 Vector database went down https://status.wearegenial.com/ Wed, 11 Feb 2026 00:11:42 +0000 https://status.wearegenial.com/#a1ab6a2b51da8c77c6a0a8189ecb9df1b9b20e433bd0a130efba825ca40292e8 Vector database recovered https://status.wearegenial.com/ Wed, 11 Feb 2026 00:10:42 +0000 https://status.wearegenial.com/#a1ab6a2b51da8c77c6a0a8189ecb9df1b9b20e433bd0a130efba825ca40292e8 Vector database went down https://status.wearegenial.com/ Thu, 05 Feb 2026 14:14:48 +0000 https://status.wearegenial.com/#fda0bb8eae2e2c23e9785ed6d4db199d715770d992c553ced81521633f40b406 Factory recovered https://status.wearegenial.com/ Thu, 05 Feb 2026 14:11:12 +0000 https://status.wearegenial.com/#fda0bb8eae2e2c23e9785ed6d4db199d715770d992c553ced81521633f40b406 Factory went down https://status.wearegenial.com/ Tue, 03 Feb 2026 18:07:25 +0000 https://status.wearegenial.com/#6e4ca3bee0b21a10f7f801a0d5bc811fc593f0cce19c793cd3acaa67b628e82b Vector database recovered https://status.wearegenial.com/ Tue, 03 Feb 2026 18:06:46 +0000 https://status.wearegenial.com/#6e4ca3bee0b21a10f7f801a0d5bc811fc593f0cce19c793cd3acaa67b628e82b Vector database went down https://status.wearegenial.com/ Tue, 03 Feb 2026 13:00:42 +0000 https://status.wearegenial.com/#2ba884386a61ef013b9494339bace374b7feafffc12edd727ca01ede39d5fa88 Vector database recovered https://status.wearegenial.com/ Tue, 03 Feb 2026 12:58:50 +0000 https://status.wearegenial.com/#2ba884386a61ef013b9494339bace374b7feafffc12edd727ca01ede39d5fa88 Vector database went down https://status.wearegenial.com/incident/814185 Thu, 29 Jan 2026 07:40:00 -0000 https://status.wearegenial.com/incident/814185#b2d45ce7a6574233f6c2a5048297655fce7ffb829530666ae3ffc587bad9cb9c Engine applications experienced downtime this morning as we encountered NGINX config issues. https://status.wearegenial.com/ Thu, 29 Jan 2026 07:38:56 +0000 https://status.wearegenial.com/#5d610d0c6126316202b1bd166529cc020468100bf5118e1949061e3505c8a436 Engine recovered https://status.wearegenial.com/ Thu, 29 Jan 2026 06:07:59 +0000 https://status.wearegenial.com/#5d610d0c6126316202b1bd166529cc020468100bf5118e1949061e3505c8a436 Engine went down https://status.wearegenial.com/ Wed, 28 Jan 2026 10:34:48 +0000 https://status.wearegenial.com/#9a4d1ab07cc3b2f89319a2c1e2d6305259baf9a4d4b1f3058bf54add29a5b698 Factory recovered https://status.wearegenial.com/ Wed, 28 Jan 2026 10:34:42 +0000 https://status.wearegenial.com/#9a4d1ab07cc3b2f89319a2c1e2d6305259baf9a4d4b1f3058bf54add29a5b698 Factory went down https://status.wearegenial.com/ Wed, 28 Jan 2026 08:49:15 +0000 https://status.wearegenial.com/#47df432f7fc2f78cc1b6496c623f60eb222031ebbfb599eee44f2d59117dd22f Factory recovered https://status.wearegenial.com/ Wed, 28 Jan 2026 08:48:42 +0000 https://status.wearegenial.com/#47df432f7fc2f78cc1b6496c623f60eb222031ebbfb599eee44f2d59117dd22f Factory went down https://status.wearegenial.com/incident/811608 Sun, 25 Jan 2026 20:15:00 -0000 https://status.wearegenial.com/incident/811608#2a4cc9b4b358524fcc0f539b7ec24950f757db7cae4f5041308a694a71744aa7 Maintenance completed https://status.wearegenial.com/ Sun, 25 Jan 2026 20:05:55 +0000 https://status.wearegenial.com/#a2da4ad41c56b600821f2cf8e53173c682a252bd01ddd4c7c694e30faa3b695e Clients recovered https://status.wearegenial.com/ Sun, 25 Jan 2026 20:04:50 +0000 https://status.wearegenial.com/#a2da4ad41c56b600821f2cf8e53173c682a252bd01ddd4c7c694e30faa3b695e Clients went down https://status.wearegenial.com/incident/811608 Sun, 25 Jan 2026 20:02:00 -0000 https://status.wearegenial.com/incident/811608#1fd47ff3a55df1e5200bf99b928eb619b6820578f46915d8512f3f5d048fb348 New version of our API for OCR https://status.wearegenial.com/ Fri, 16 Jan 2026 01:06:48 +0000 https://status.wearegenial.com/#034f1ad9b87bbe772b66b6d986e0289b2052e00e7506c7c1988e6151f81178ad Factory recovered https://status.wearegenial.com/ Fri, 16 Jan 2026 01:06:11 +0000 https://status.wearegenial.com/#034f1ad9b87bbe772b66b6d986e0289b2052e00e7506c7c1988e6151f81178ad Factory went down https://status.wearegenial.com/ Thu, 15 Jan 2026 09:52:13 +0000 https://status.wearegenial.com/#8695a2c17fb7c7255511eef4579f763de88470ffa63af7a914591ba2063a0b7d Factory recovered https://status.wearegenial.com/ Thu, 15 Jan 2026 09:51:56 +0000 https://status.wearegenial.com/#8695a2c17fb7c7255511eef4579f763de88470ffa63af7a914591ba2063a0b7d Factory went down https://status.wearegenial.com/ Fri, 02 Jan 2026 17:37:06 +0000 https://status.wearegenial.com/#ca6316ebe9d52285a2a9645900fd3e705219a8931f80a8d3576a07f72d7a9c99 Factory recovered https://status.wearegenial.com/ Fri, 02 Jan 2026 17:36:24 +0000 https://status.wearegenial.com/#ca6316ebe9d52285a2a9645900fd3e705219a8931f80a8d3576a07f72d7a9c99 Factory went down https://status.wearegenial.com/incident/791827 Sun, 21 Dec 2025 08:45:00 -0000 https://status.wearegenial.com/incident/791827#440c5329d264c87048eac9eacc1474a55eaffa2bbe6a79fbab845ae10fc90ae2 Maintenance completed https://status.wearegenial.com/ Sun, 21 Dec 2025 08:43:01 +0000 https://status.wearegenial.com/#ba451a8532e72249d74e380e67ade53097e56b54c374f429e7459d2b4e689e72 Clients recovered https://status.wearegenial.com/ Sun, 21 Dec 2025 08:42:03 +0000 https://status.wearegenial.com/#ba451a8532e72249d74e380e67ade53097e56b54c374f429e7459d2b4e689e72 Clients went down https://status.wearegenial.com/ Sun, 21 Dec 2025 08:14:57 +0000 https://status.wearegenial.com/#de09eaac95385d477564af945b39bb86595762fde7f3704048aaba0a16eede3b Clients recovered https://status.wearegenial.com/ Sun, 21 Dec 2025 08:13:58 +0000 https://status.wearegenial.com/#de09eaac95385d477564af945b39bb86595762fde7f3704048aaba0a16eede3b Clients went down https://status.wearegenial.com/ Sun, 21 Dec 2025 07:55:20 +0000 https://status.wearegenial.com/#ed37ab74709a690aa82c01a9f3e589e9726d0b6b0b7c5f723677e34fb6295e03 Clients recovered https://status.wearegenial.com/ Sun, 21 Dec 2025 07:54:04 +0000 https://status.wearegenial.com/#ed37ab74709a690aa82c01a9f3e589e9726d0b6b0b7c5f723677e34fb6295e03 Clients went down https://status.wearegenial.com/incident/791827 Sun, 21 Dec 2025 07:52:00 -0000 https://status.wearegenial.com/incident/791827#61e1d14608b204914d5608e8ffeaf138ab3d98bfd1b3cc641ead92655ae19666 New endpoints and updates for clients api https://status.wearegenial.com/ Tue, 16 Dec 2025 09:28:35 +0000 https://status.wearegenial.com/#a72c35b1631093d8fd6b17693d6bcce1c4762e179552cbc655a85fcdd94e4b2c Vector database recovered https://status.wearegenial.com/ Tue, 16 Dec 2025 09:26:41 +0000 https://status.wearegenial.com/#a72c35b1631093d8fd6b17693d6bcce1c4762e179552cbc655a85fcdd94e4b2c Vector database went down https://status.wearegenial.com/incident/786785 Fri, 12 Dec 2025 10:00:49 -0000 https://status.wearegenial.com/incident/786785#7de05f19fe048619783041b44424892157df0bc63f8ff1b29f0e7ab1b77d40f4 Maintenance completed https://status.wearegenial.com/ Fri, 12 Dec 2025 09:53:37 +0000 https://status.wearegenial.com/#503706b31157688201bce93239d73f127cddb79bbdfd6602cfd7d92bd6e95643 Engine recovered https://status.wearegenial.com/ Fri, 12 Dec 2025 09:52:36 +0000 https://status.wearegenial.com/#503706b31157688201bce93239d73f127cddb79bbdfd6602cfd7d92bd6e95643 Engine went down https://status.wearegenial.com/incident/786785 Fri, 12 Dec 2025 09:50:49 -0000 https://status.wearegenial.com/incident/786785#7a9348f5eed5c3c74397c2d8c21b5041062e0c56d575444ed87fc23304d84cdf New version including several bug fixes https://status.wearegenial.com/ Thu, 11 Dec 2025 22:53:15 +0000 https://status.wearegenial.com/#adb2e919ac8718771a232e5365df989ffcbdf4a568a01064d1388d28b11d661d Vector database recovered https://status.wearegenial.com/ Thu, 11 Dec 2025 22:52:46 +0000 https://status.wearegenial.com/#adb2e919ac8718771a232e5365df989ffcbdf4a568a01064d1388d28b11d661d Vector database went down https://status.wearegenial.com/incident/776953 Sun, 30 Nov 2025 22:15:00 -0000 https://status.wearegenial.com/incident/776953#4fa55026ff14de2c7e07bdfac3e48ebdb91355871cfdc84195669cba2d62998d Maintenance completed https://status.wearegenial.com/ Sun, 30 Nov 2025 22:00:35 +0000 https://status.wearegenial.com/#e4ba90f617ccf916f2d202b0e64d5ce5d9ddb9f8bbc24b02562185abc24c4743 Engine recovered https://status.wearegenial.com/ Sun, 30 Nov 2025 21:59:34 +0000 https://status.wearegenial.com/#e4ba90f617ccf916f2d202b0e64d5ce5d9ddb9f8bbc24b02562185abc24c4743 Engine went down https://status.wearegenial.com/ Sun, 30 Nov 2025 21:53:03 +0000 https://status.wearegenial.com/#39d4023831f333f55381219aa7de3c0d2d1304a360fb32332deba7aa336ccee5 Engine recovered https://status.wearegenial.com/ Sun, 30 Nov 2025 21:47:04 +0000 https://status.wearegenial.com/#39d4023831f333f55381219aa7de3c0d2d1304a360fb32332deba7aa336ccee5 Engine went down https://status.wearegenial.com/ Sun, 30 Nov 2025 21:33:05 +0000 https://status.wearegenial.com/#a964d2a807175957ca41be07e9d10fa9cdd32cda08da6fd6fcfe6a4b4a560930 Engine recovered https://status.wearegenial.com/ Sun, 30 Nov 2025 20:41:02 +0000 https://status.wearegenial.com/#a964d2a807175957ca41be07e9d10fa9cdd32cda08da6fd6fcfe6a4b4a560930 Engine went down https://status.wearegenial.com/ Sun, 30 Nov 2025 20:30:02 +0000 https://status.wearegenial.com/#90113ddbe433a1d89eb62e34c3e82bc7667424d45fd243b0fb3bb7bfc81e95e7 Engine recovered https://status.wearegenial.com/ Sun, 30 Nov 2025 20:28:33 +0000 https://status.wearegenial.com/#90113ddbe433a1d89eb62e34c3e82bc7667424d45fd243b0fb3bb7bfc81e95e7 Engine went down https://status.wearegenial.com/incident/776953 Sun, 30 Nov 2025 20:20:00 -0000 https://status.wearegenial.com/incident/776953#ee321fab749d5359e9b0cc1ccc7ab8b7aeee71577c738b98d016eebb902791b0 Deployment of new server configuration https://status.wearegenial.com/ Tue, 25 Nov 2025 09:04:37 +0000 https://status.wearegenial.com/#b08386ecc2263502801bc701bb9bb2e5a8aed169e1842b564af8d05622e8e7f6 Vector database recovered https://status.wearegenial.com/ Tue, 25 Nov 2025 09:04:17 +0000 https://status.wearegenial.com/#b08386ecc2263502801bc701bb9bb2e5a8aed169e1842b564af8d05622e8e7f6 Vector database went down https://status.wearegenial.com/ Thu, 20 Nov 2025 19:42:02 +0000 https://status.wearegenial.com/#2838a037f8dc4a2e7fb1df9323f34e1a30d1555f26018a4c77173d27c0e76def Factory recovered https://status.wearegenial.com/ Thu, 20 Nov 2025 19:41:31 +0000 https://status.wearegenial.com/#2838a037f8dc4a2e7fb1df9323f34e1a30d1555f26018a4c77173d27c0e76def Factory went down https://status.wearegenial.com/ Thu, 20 Nov 2025 19:28:32 +0000 https://status.wearegenial.com/#2d3c896c49fe2502cb66527708fefb9964f57846f0f333ad7494e1e415014a67 Factory recovered https://status.wearegenial.com/ Thu, 20 Nov 2025 19:28:01 +0000 https://status.wearegenial.com/#2d3c896c49fe2502cb66527708fefb9964f57846f0f333ad7494e1e415014a67 Factory went down https://status.wearegenial.com/ Thu, 20 Nov 2025 14:11:15 +0000 https://status.wearegenial.com/#f62b59f1fb4cae00d809a4b490cf28309bdb1d20db72b7973f08468184aa4e8a Factory recovered https://status.wearegenial.com/ Thu, 20 Nov 2025 14:10:49 +0000 https://status.wearegenial.com/#f62b59f1fb4cae00d809a4b490cf28309bdb1d20db72b7973f08468184aa4e8a Factory went down https://status.wearegenial.com/ Thu, 20 Nov 2025 14:10:20 +0000 https://status.wearegenial.com/#1dfeca0e00ed1f2d72fdc060bd1cbed15f85e77cb454cd72466def0a4cacfaea Factory recovered https://status.wearegenial.com/ Thu, 20 Nov 2025 14:09:49 +0000 https://status.wearegenial.com/#1dfeca0e00ed1f2d72fdc060bd1cbed15f85e77cb454cd72466def0a4cacfaea Factory went down https://status.wearegenial.com/incident/773087 Thu, 20 Nov 2025 09:00:00 -0000 https://status.wearegenial.com/incident/773087#732ac4a00f297e8928a645df11d76c7f845397c82a4cba80f6f17fcfc16699a0 The monitor returned HTTP 503 Service Temporarily Unavailable from multiple regions, triggering an alert for unexpected status codes. The site recovered shortly after checks from North America, Australia, and Asia showed normal responses, and the incident auto-resolved after the brief outage. Reason : Memory leak detected https://status.wearegenial.com/ Wed, 19 Nov 2025 17:19:16 +0000 https://status.wearegenial.com/#144a6b62c3d7666dd1c2552d22c630ecaad3704cc18cf2ac73c26aaf3b823a85 Factory recovered https://status.wearegenial.com/ Wed, 19 Nov 2025 17:18:47 +0000 https://status.wearegenial.com/#144a6b62c3d7666dd1c2552d22c630ecaad3704cc18cf2ac73c26aaf3b823a85 Factory went down https://status.wearegenial.com/ Wed, 19 Nov 2025 14:20:59 +0000 https://status.wearegenial.com/#3b1fb34ab7ce6f850c528b4ec24fd4a3340581f4d2a9eee0398ebe9e920b8b40 Factory recovered https://status.wearegenial.com/ Wed, 19 Nov 2025 14:19:58 +0000 https://status.wearegenial.com/#3b1fb34ab7ce6f850c528b4ec24fd4a3340581f4d2a9eee0398ebe9e920b8b40 Factory went down https://status.wearegenial.com/ Wed, 19 Nov 2025 14:19:27 +0000 https://status.wearegenial.com/#44302c4e9507e3cd25171d469b5e8d989ed2dee54424fb541a1e7205eac57b55 Factory recovered https://status.wearegenial.com/ Wed, 19 Nov 2025 14:18:57 +0000 https://status.wearegenial.com/#44302c4e9507e3cd25171d469b5e8d989ed2dee54424fb541a1e7205eac57b55 Factory went down https://status.wearegenial.com/ Wed, 19 Nov 2025 14:18:52 +0000 https://status.wearegenial.com/#dd547561cb83d3553cfe39e9c0bcd67e4be6ec609c442ac36d7d584583d6756e Factory recovered https://status.wearegenial.com/ Wed, 19 Nov 2025 14:18:27 +0000 https://status.wearegenial.com/#dd547561cb83d3553cfe39e9c0bcd67e4be6ec609c442ac36d7d584583d6756e Factory went down https://status.wearegenial.com/ Wed, 19 Nov 2025 13:59:58 +0000 https://status.wearegenial.com/#5f34031afe562c95efea5fe1b55d9a479c6cfc1776011d2e2d15195f89295ef2 Factory recovered https://status.wearegenial.com/ Wed, 19 Nov 2025 13:59:25 +0000 https://status.wearegenial.com/#5f34031afe562c95efea5fe1b55d9a479c6cfc1776011d2e2d15195f89295ef2 Factory went down https://status.wearegenial.com/incident/773085 Wed, 19 Nov 2025 10:15:00 -0000 https://status.wearegenial.com/incident/773085#33b79b18042a5f80113bd907b93140092cfb8ea0fabf5fecccd10e9152c1de08 The monitor returned HTTP 503 Service Temporarily Unavailable from multiple regions, triggering an alert for unexpected status codes. The site recovered shortly after checks from North America, Australia, and Asia showed normal responses, and the incident auto-resolved after the brief outage. Reason : Memory leak detected https://status.wearegenial.com/incident/767717 Mon, 17 Nov 2025 20:50:40 -0000 https://status.wearegenial.com/incident/767717#0742c7eaa4f964f20a33bcc4efc0a8b215beaa69cfe46a60026edaacff0301e3 Maintenance completed https://status.wearegenial.com/incident/767717 Mon, 17 Nov 2025 20:40:40 -0000 https://status.wearegenial.com/incident/767717#6ebcaa6cb68b33160f3307dbf99da876f4528b23b513ccd966e8cef45060781e The new release includes several bug fixes and UI updates. https://status.wearegenial.com/incident/763778 Wed, 12 Nov 2025 12:35:00 -0000 https://status.wearegenial.com/incident/763778#34a8452e180f178c166a96856dae4d10699abda486f4280172b964a0ec34d33d Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time. https://status.wearegenial.com/incident/761785 Mon, 10 Nov 2025 22:59:34 -0000 https://status.wearegenial.com/incident/761785#a333f488cae132a5a0301092e71a64579a3c80a437e65ce388033c377f52c95e Maintenance completed https://status.wearegenial.com/incident/761785 Mon, 10 Nov 2025 22:30:34 -0000 https://status.wearegenial.com/incident/761785#6bc2def170279cc6718bdf057a6897d4bc010cd41016e0b4ea04c4ba5b43b99f Mandatory update includes bugs fixes https://status.wearegenial.com/incident/761061 Sun, 09 Nov 2025 22:32:00 -0000 https://status.wearegenial.com/incident/761061#849eb9a74938673718dc2df6c39e1fcdb01eff1a891d1f6dd0566e52521364d2 Maintenance completed https://status.wearegenial.com/incident/761061 Sun, 09 Nov 2025 22:32:00 -0000 https://status.wearegenial.com/incident/761061#849eb9a74938673718dc2df6c39e1fcdb01eff1a891d1f6dd0566e52521364d2 Maintenance completed https://status.wearegenial.com/incident/761061 Sun, 09 Nov 2025 22:10:00 -0000 https://status.wearegenial.com/incident/761061#952dc9c6d25fd2f5d92ef18ecdc81283a1075ea9130f8b66c39937c8a2b57c57 New version deployment for Factory and Engine https://status.wearegenial.com/incident/761061 Sun, 09 Nov 2025 22:10:00 -0000 https://status.wearegenial.com/incident/761061#952dc9c6d25fd2f5d92ef18ecdc81283a1075ea9130f8b66c39937c8a2b57c57 New version deployment for Factory and Engine https://status.wearegenial.com/incident/757171 Tue, 04 Nov 2025 22:00:18 -0000 https://status.wearegenial.com/incident/757171#7755a6c0afde73cb4c55df0cd2955c759fa2333042bba4c97319db3d53a9b5c2 Maintenance completed https://status.wearegenial.com/incident/757171 Tue, 04 Nov 2025 21:30:18 -0000 https://status.wearegenial.com/incident/757171#b00bc92931bc7d3180c19e19b3687a68213e2173d19c7824b1230b5752f2875a A new version of the Factory will be deployed. This new version will include several bugs fixes and improvements. AI agents will still available during this time. https://status.wearegenial.com/incident/757191 Mon, 03 Nov 2025 17:50:00 -0000 https://status.wearegenial.com/incident/757191#9c4c0eda32266a146ee9b928c43bbf7a4062c60383ff8abb69083603be9bb585 Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time. https://status.wearegenial.com/incident/754864 Mon, 27 Oct 2025 09:33:00 -0000 https://status.wearegenial.com/incident/754864#fdba2a76a42bbebe940c18dd1a75523a18e850f3cf22e4a8414e5d746caf2196 Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time.