Incidents reported on status page for GENIAL https://status.wearegenial.com/ https://d1lppblt9t2x15.cloudfront.net/logos/afbfc5478d5d3767dcef50e07ad55739.png https://status.wearegenial.com/ en https://status.wearegenial.com/ Sun, 15 Mar 2026 20:43:25 +0000 https://status.wearegenial.com/#5eacd87ea7dbcc00c7c6e84412962560d03885560d2e062caf95b4e96a993568 Engine recovered https://status.wearegenial.com/ Sun, 15 Mar 2026 20:42:23 +0000 https://status.wearegenial.com/#5eacd87ea7dbcc00c7c6e84412962560d03885560d2e062caf95b4e96a993568 Engine went down https://status.wearegenial.com/incident/849937 Sun, 15 Mar 2026 20:39:00 -0000 https://status.wearegenial.com/incident/849937#fbad65c2ec9172b852acfbf8adbd14e90157aece40bf79a1f881e823525814e3 A new version is currently in deployment. Some users may encounter issues. https://status.wearegenial.com/ Fri, 06 Mar 2026 19:20:18 +0000 https://status.wearegenial.com/#c88437c31249da8a39aa366db81325b59e015c1779a53238e47e8976f5fab9f9 Factory recovered https://status.wearegenial.com/ Fri, 06 Mar 2026 19:19:18 +0000 https://status.wearegenial.com/#c88437c31249da8a39aa366db81325b59e015c1779a53238e47e8976f5fab9f9 Factory went down https://status.wearegenial.com/ Wed, 04 Mar 2026 23:11:44 +0000 https://status.wearegenial.com/#9517e9b30ca75d4616394ee5e155baa56dd9c9c99a13cb0b9d9457770f608a15 Factory recovered https://status.wearegenial.com/ Wed, 04 Mar 2026 23:10:47 +0000 https://status.wearegenial.com/#9517e9b30ca75d4616394ee5e155baa56dd9c9c99a13cb0b9d9457770f608a15 Factory went down https://status.wearegenial.com/incident/838979 Tue, 03 Mar 2026 13:53:00 -0000 https://status.wearegenial.com/incident/838979#54ed460b78a89e9c830f6ea78a7e55726aec745da09487ce139681fc694b24d6 All factory issues fixed https://status.wearegenial.com/incident/838979 Tue, 03 Mar 2026 13:21:00 -0000 https://status.wearegenial.com/incident/838979#385209182f7f26f2c1c37bb2201c93dea711bb7f8eb1b8b0ebd6fa13bc521a25 We are experiencing issues that may impact some users https://status.wearegenial.com/ Wed, 11 Feb 2026 18:11:51 +0000 https://status.wearegenial.com/#32847c5c16e22edfd761fd3d0ee162a767aff7ff82962f9eec55402d99a37d15 Vector database recovered https://status.wearegenial.com/ Wed, 11 Feb 2026 18:10:49 +0000 https://status.wearegenial.com/#32847c5c16e22edfd761fd3d0ee162a767aff7ff82962f9eec55402d99a37d15 Vector database went down https://status.wearegenial.com/ Wed, 11 Feb 2026 00:11:42 +0000 https://status.wearegenial.com/#a1ab6a2b51da8c77c6a0a8189ecb9df1b9b20e433bd0a130efba825ca40292e8 Vector database recovered https://status.wearegenial.com/ Wed, 11 Feb 2026 00:10:42 +0000 https://status.wearegenial.com/#a1ab6a2b51da8c77c6a0a8189ecb9df1b9b20e433bd0a130efba825ca40292e8 Vector database went down https://status.wearegenial.com/ Thu, 05 Feb 2026 14:14:48 +0000 https://status.wearegenial.com/#fda0bb8eae2e2c23e9785ed6d4db199d715770d992c553ced81521633f40b406 Factory recovered https://status.wearegenial.com/ Thu, 05 Feb 2026 14:11:12 +0000 https://status.wearegenial.com/#fda0bb8eae2e2c23e9785ed6d4db199d715770d992c553ced81521633f40b406 Factory went down https://status.wearegenial.com/ Tue, 03 Feb 2026 18:07:25 +0000 https://status.wearegenial.com/#6e4ca3bee0b21a10f7f801a0d5bc811fc593f0cce19c793cd3acaa67b628e82b Vector database recovered https://status.wearegenial.com/ Tue, 03 Feb 2026 18:06:46 +0000 https://status.wearegenial.com/#6e4ca3bee0b21a10f7f801a0d5bc811fc593f0cce19c793cd3acaa67b628e82b Vector database went down https://status.wearegenial.com/ Tue, 03 Feb 2026 13:00:42 +0000 https://status.wearegenial.com/#2ba884386a61ef013b9494339bace374b7feafffc12edd727ca01ede39d5fa88 Vector database recovered https://status.wearegenial.com/ Tue, 03 Feb 2026 12:58:50 +0000 https://status.wearegenial.com/#2ba884386a61ef013b9494339bace374b7feafffc12edd727ca01ede39d5fa88 Vector database went down https://status.wearegenial.com/incident/814185 Thu, 29 Jan 2026 07:40:00 -0000 https://status.wearegenial.com/incident/814185#b2d45ce7a6574233f6c2a5048297655fce7ffb829530666ae3ffc587bad9cb9c Engine applications experienced downtime this morning as we encountered NGINX config issues. https://status.wearegenial.com/ Thu, 29 Jan 2026 07:38:56 +0000 https://status.wearegenial.com/#5d610d0c6126316202b1bd166529cc020468100bf5118e1949061e3505c8a436 Engine recovered https://status.wearegenial.com/ Thu, 29 Jan 2026 06:07:59 +0000 https://status.wearegenial.com/#5d610d0c6126316202b1bd166529cc020468100bf5118e1949061e3505c8a436 Engine went down https://status.wearegenial.com/ Wed, 28 Jan 2026 10:34:48 +0000 https://status.wearegenial.com/#9a4d1ab07cc3b2f89319a2c1e2d6305259baf9a4d4b1f3058bf54add29a5b698 Factory recovered https://status.wearegenial.com/ Wed, 28 Jan 2026 10:34:42 +0000 https://status.wearegenial.com/#9a4d1ab07cc3b2f89319a2c1e2d6305259baf9a4d4b1f3058bf54add29a5b698 Factory went down https://status.wearegenial.com/ Wed, 28 Jan 2026 08:49:15 +0000 https://status.wearegenial.com/#47df432f7fc2f78cc1b6496c623f60eb222031ebbfb599eee44f2d59117dd22f Factory recovered https://status.wearegenial.com/ Wed, 28 Jan 2026 08:48:42 +0000 https://status.wearegenial.com/#47df432f7fc2f78cc1b6496c623f60eb222031ebbfb599eee44f2d59117dd22f Factory went down https://status.wearegenial.com/ Sun, 25 Jan 2026 20:05:55 +0000 https://status.wearegenial.com/#a2da4ad41c56b600821f2cf8e53173c682a252bd01ddd4c7c694e30faa3b695e Clients recovered https://status.wearegenial.com/ Sun, 25 Jan 2026 20:04:50 +0000 https://status.wearegenial.com/#a2da4ad41c56b600821f2cf8e53173c682a252bd01ddd4c7c694e30faa3b695e Clients went down https://status.wearegenial.com/incident/811608 Sun, 25 Jan 2026 20:02:00 -0000 https://status.wearegenial.com/incident/811608#1fd47ff3a55df1e5200bf99b928eb619b6820578f46915d8512f3f5d048fb348 New version of our API for OCR https://status.wearegenial.com/ Fri, 16 Jan 2026 01:06:48 +0000 https://status.wearegenial.com/#034f1ad9b87bbe772b66b6d986e0289b2052e00e7506c7c1988e6151f81178ad Factory recovered https://status.wearegenial.com/ Fri, 16 Jan 2026 01:06:11 +0000 https://status.wearegenial.com/#034f1ad9b87bbe772b66b6d986e0289b2052e00e7506c7c1988e6151f81178ad Factory went down https://status.wearegenial.com/ Thu, 15 Jan 2026 09:52:13 +0000 https://status.wearegenial.com/#8695a2c17fb7c7255511eef4579f763de88470ffa63af7a914591ba2063a0b7d Factory recovered https://status.wearegenial.com/ Thu, 15 Jan 2026 09:51:56 +0000 https://status.wearegenial.com/#8695a2c17fb7c7255511eef4579f763de88470ffa63af7a914591ba2063a0b7d Factory went down https://status.wearegenial.com/incident/791827 Sun, 21 Dec 2025 07:52:00 -0000 https://status.wearegenial.com/incident/791827#61e1d14608b204914d5608e8ffeaf138ab3d98bfd1b3cc641ead92655ae19666 New endpoints and updates for clients api https://status.wearegenial.com/incident/786785 Fri, 12 Dec 2025 09:50:49 -0000 https://status.wearegenial.com/incident/786785#7a9348f5eed5c3c74397c2d8c21b5041062e0c56d575444ed87fc23304d84cdf New version including several bug fixes https://status.wearegenial.com/incident/776953 Sun, 30 Nov 2025 20:20:00 -0000 https://status.wearegenial.com/incident/776953#ee321fab749d5359e9b0cc1ccc7ab8b7aeee71577c738b98d016eebb902791b0 Deployment of new server configuration https://status.wearegenial.com/incident/773087 Thu, 20 Nov 2025 09:00:00 -0000 https://status.wearegenial.com/incident/773087#732ac4a00f297e8928a645df11d76c7f845397c82a4cba80f6f17fcfc16699a0 The monitor returned HTTP 503 Service Temporarily Unavailable from multiple regions, triggering an alert for unexpected status codes. The site recovered shortly after checks from North America, Australia, and Asia showed normal responses, and the incident auto-resolved after the brief outage. Reason : Memory leak detected https://status.wearegenial.com/incident/773085 Wed, 19 Nov 2025 10:15:00 -0000 https://status.wearegenial.com/incident/773085#33b79b18042a5f80113bd907b93140092cfb8ea0fabf5fecccd10e9152c1de08 The monitor returned HTTP 503 Service Temporarily Unavailable from multiple regions, triggering an alert for unexpected status codes. The site recovered shortly after checks from North America, Australia, and Asia showed normal responses, and the incident auto-resolved after the brief outage. Reason : Memory leak detected https://status.wearegenial.com/incident/767717 Mon, 17 Nov 2025 20:40:40 -0000 https://status.wearegenial.com/incident/767717#6ebcaa6cb68b33160f3307dbf99da876f4528b23b513ccd966e8cef45060781e The new release includes several bug fixes and UI updates. https://status.wearegenial.com/incident/763778 Wed, 12 Nov 2025 12:35:00 -0000 https://status.wearegenial.com/incident/763778#34a8452e180f178c166a96856dae4d10699abda486f4280172b964a0ec34d33d Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time. https://status.wearegenial.com/incident/761785 Mon, 10 Nov 2025 22:30:34 -0000 https://status.wearegenial.com/incident/761785#6bc2def170279cc6718bdf057a6897d4bc010cd41016e0b4ea04c4ba5b43b99f Mandatory update includes bugs fixes https://status.wearegenial.com/incident/761061 Sun, 09 Nov 2025 22:10:00 -0000 https://status.wearegenial.com/incident/761061#952dc9c6d25fd2f5d92ef18ecdc81283a1075ea9130f8b66c39937c8a2b57c57 New version deployment for Factory and Engine https://status.wearegenial.com/incident/757171 Tue, 04 Nov 2025 22:00:18 -0000 https://status.wearegenial.com/incident/757171#7755a6c0afde73cb4c55df0cd2955c759fa2333042bba4c97319db3d53a9b5c2 Maintenance completed https://status.wearegenial.com/incident/757171 Tue, 04 Nov 2025 21:30:18 -0000 https://status.wearegenial.com/incident/757171#b00bc92931bc7d3180c19e19b3687a68213e2173d19c7824b1230b5752f2875a A new version of the Factory will be deployed. This new version will include several bugs fixes and improvements. AI agents will still available during this time. https://status.wearegenial.com/incident/757191 Mon, 03 Nov 2025 17:50:00 -0000 https://status.wearegenial.com/incident/757191#9c4c0eda32266a146ee9b928c43bbf7a4062c60383ff8abb69083603be9bb585 Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time. https://status.wearegenial.com/incident/754864 Mon, 27 Oct 2025 09:33:00 -0000 https://status.wearegenial.com/incident/754864#fdba2a76a42bbebe940c18dd1a75523a18e850f3cf22e4a8414e5d746caf2196 Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time.