Incidents and maintenance reported on status page for GENIAL https://status.wearegenial.com/ https://d1lppblt9t2x15.cloudfront.net/logos/afbfc5478d5d3767dcef50e07ad55739.png https://status.wearegenial.com/ en https://status.wearegenial.com/maintenance/1078058 Wed, 30 Sep 2026 09:10:03 -0000 https://status.wearegenial.com/incident/1078058#184f4c5231cab29f5d83fccebc25c6e2fd651b2bbdedddf1ff48e9bbdcd1d378 Maintenance Maintenance completed https://status.wearegenial.com/maintenance/1078058 Wed, 30 Sep 2026 08:05:44 -0000 https://status.wearegenial.com/incident/1078058#058c6de40be75cb2039d3517f43350d9d39f805f345a25c5c61896432373c76b Maintenance Dashboard is unavailable for some of our users. We are deploying a new optimised version. https://status.wearegenial.com/incident/814185 Wed, 15 Apr 2026 10:37:00 -0000 https://status.wearegenial.com/incident/814185#c4051bae202a8ed1679b411b08b3cc8388e62d5d7cb1b1c4d0d647e30f8a4f79 Incident Improvements deployed https://status.wearegenial.com/maintenance/868685 Fri, 10 Apr 2026 11:45:16 -0000 https://status.wearegenial.com/incident/868685#085142cb8a77c5857bf5644ff02084c0ae063ac7f00aa2d445377125a97a7373 Maintenance Fixes and improvements deployed https://status.wearegenial.com/maintenance/849937 Sun, 15 Mar 2026 20:39:00 -0000 https://status.wearegenial.com/incident/849937#fbad65c2ec9172b852acfbf8adbd14e90157aece40bf79a1f881e823525814e3 Maintenance A new version is currently in deployment. Some users may encounter issues. https://status.wearegenial.com/incident/838979 Tue, 03 Mar 2026 13:53:00 -0000 https://status.wearegenial.com/incident/838979#54ed460b78a89e9c830f6ea78a7e55726aec745da09487ce139681fc694b24d6 Incident All factory issues fixed https://status.wearegenial.com/incident/838979 Tue, 03 Mar 2026 13:21:00 -0000 https://status.wearegenial.com/incident/838979#385209182f7f26f2c1c37bb2201c93dea711bb7f8eb1b8b0ebd6fa13bc521a25 Incident We are experiencing issues that may impact some users https://status.wearegenial.com/incident/814185 Thu, 29 Jan 2026 07:40:00 -0000 https://status.wearegenial.com/incident/814185#b2d45ce7a6574233f6c2a5048297655fce7ffb829530666ae3ffc587bad9cb9c Incident Engine applications experienced downtime this morning as we encountered NGINX config issues. https://status.wearegenial.com/maintenance/811608 Sun, 25 Jan 2026 20:02:00 -0000 https://status.wearegenial.com/incident/811608#1fd47ff3a55df1e5200bf99b928eb619b6820578f46915d8512f3f5d048fb348 Maintenance New version of our API for OCR https://status.wearegenial.com/maintenance/791827 Sun, 21 Dec 2025 07:52:00 -0000 https://status.wearegenial.com/incident/791827#61e1d14608b204914d5608e8ffeaf138ab3d98bfd1b3cc641ead92655ae19666 Maintenance New endpoints and updates for clients api https://status.wearegenial.com/maintenance/786785 Fri, 12 Dec 2025 09:50:49 -0000 https://status.wearegenial.com/incident/786785#7a9348f5eed5c3c74397c2d8c21b5041062e0c56d575444ed87fc23304d84cdf Maintenance New version including several bug fixes https://status.wearegenial.com/maintenance/776953 Sun, 30 Nov 2025 20:20:00 -0000 https://status.wearegenial.com/incident/776953#ee321fab749d5359e9b0cc1ccc7ab8b7aeee71577c738b98d016eebb902791b0 Maintenance Deployment of new server configuration https://status.wearegenial.com/incident/773087 Thu, 20 Nov 2025 09:00:00 -0000 https://status.wearegenial.com/incident/773087#732ac4a00f297e8928a645df11d76c7f845397c82a4cba80f6f17fcfc16699a0 Incident The monitor returned HTTP 503 Service Temporarily Unavailable from multiple regions, triggering an alert for unexpected status codes. The site recovered shortly after checks from North America, Australia, and Asia showed normal responses, and the incident auto-resolved after the brief outage. Reason : Memory leak detected https://status.wearegenial.com/incident/773085 Wed, 19 Nov 2025 10:15:00 -0000 https://status.wearegenial.com/incident/773085#33b79b18042a5f80113bd907b93140092cfb8ea0fabf5fecccd10e9152c1de08 Incident The monitor returned HTTP 503 Service Temporarily Unavailable from multiple regions, triggering an alert for unexpected status codes. The site recovered shortly after checks from North America, Australia, and Asia showed normal responses, and the incident auto-resolved after the brief outage. Reason : Memory leak detected https://status.wearegenial.com/maintenance/767717 Mon, 17 Nov 2025 20:40:40 -0000 https://status.wearegenial.com/incident/767717#6ebcaa6cb68b33160f3307dbf99da876f4528b23b513ccd966e8cef45060781e Maintenance The new release includes several bug fixes and UI updates. https://status.wearegenial.com/incident/763778 Wed, 12 Nov 2025 12:35:00 -0000 https://status.wearegenial.com/incident/763778#34a8452e180f178c166a96856dae4d10699abda486f4280172b964a0ec34d33d Incident Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time. https://status.wearegenial.com/maintenance/761785 Mon, 10 Nov 2025 22:30:34 -0000 https://status.wearegenial.com/incident/761785#6bc2def170279cc6718bdf057a6897d4bc010cd41016e0b4ea04c4ba5b43b99f Maintenance Mandatory update includes bugs fixes https://status.wearegenial.com/maintenance/761061 Sun, 09 Nov 2025 22:10:00 -0000 https://status.wearegenial.com/incident/761061#952dc9c6d25fd2f5d92ef18ecdc81283a1075ea9130f8b66c39937c8a2b57c57 Maintenance New version deployment for Factory and Engine https://status.wearegenial.com/maintenance/757171 Mon, 03 Nov 2025 21:06:46 -0000 https://status.wearegenial.com/incident/757171#b00bc92931bc7d3180c19e19b3687a68213e2173d19c7824b1230b5752f2875a Maintenance A new version of the Factory will be deployed. This new version will include several bugs fixes and improvements. AI agents will still available during this time. https://status.wearegenial.com/incident/757191 Mon, 03 Nov 2025 17:50:00 -0000 https://status.wearegenial.com/incident/757191#9c4c0eda32266a146ee9b928c43bbf7a4062c60383ff8abb69083603be9bb585 Incident Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time. https://status.wearegenial.com/incident/754864 Mon, 27 Oct 2025 09:33:00 -0000 https://status.wearegenial.com/incident/754864#fdba2a76a42bbebe940c18dd1a75523a18e850f3cf22e4a8414e5d746caf2196 Incident Factory experienced an overload on one of its instances. A new instance was automatically created to replace the previous one. AI agents were not responding during this time.